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Voided Warranty ??? Where do I turn?

FIXED at no cost to me!! :newsmile071: PLUS they promised to warranty the engine for the remainder of the 2 year HD warranty. Who could ask for more? I've actually had the bike back for a couple of weeks now but wanted to make sure everything was working the way it should before getting back to all of you. I have to admit I was not expecting such a positive and quick response from this dealer. I haven't had much luck with them over the past couple of years and have heard some horror stories from others. BUT...There are new people running it now. People that weren’t even there when the original sale happened. Looks like they cleaned house and replaced with quality people willing to stand by their work and their word. You don't find that much anymore. After all the cards were laid on the table, they stood up and took responsibility.

After a few sit downs with the new person running the show, he agreed that maybe things weren't 100% on the up & up when I first bought the bike. Well, in the end they did right by me. And now I can tell you who the dealer is: Kelly's House of HD in Billerica, MA. Brian Heney is the new person running the show and he's OK in my book. He introduced me to his new Service Manager John Marshall. They took me in the shop and introduced me to the tech (Vinny) that would be doing the work. He was very professional. He explained what he found, what he thought happened and what he was going to do step by step to fix. I was also glad to see Cat was still their. She was my sales person at the time. She was new to sales then and always up front with me. If anything was misrepresented during the sale I know it wasn't her doing. Now I'm recommending the dealer rather than telling others they should stay away. The bike runs like brand new! Thank you all for your input and support. And yes, I did let them know how many of you were watching.
 
RudyTwo2 said:
FIXED at no cost to me!! :newsmile071: PLUS they promised to warranty the engine for the remainder of the 2 year HD warranty. Who could ask for more? I've actually had the bike back for a couple of weeks now but wanted to make sure everything was working the way it should before getting back to all of you. I have to admit I was not expecting such a positive and quick response from this dealer. I haven't had much luck with them over the past couple of years and have heard some horror stories from others. BUT...There are new people running it now. People that weren’t even there when the original sale happened. Looks like they cleaned house and replaced with quality people willing to stand by their work and their word. You don't find that much anymore. After all the cards were laid on the table, they stood up and took responsibility.

After a few sit downs with the new person running the show, he agreed that maybe things weren't 100% on the up & up when I first bought the bike. Well, in the end they did right by me. And now I can tell you who the dealer is: Kelly's House of HD in Billerica, MA. Brian Heney is the new person running the show and he's OK in my book. He introduced me to his new Service Manager John Marshall. They took me in the shop and introduced me to the tech (Vinny) that would be doing the work. He was very professional. He explained what he found, what he thought happened and what he was going to do step by step to fix. I was also glad to see Cat was still their. She was my sales person at the time. She was new to sales then and always up front with me. If anything was misrepresented during the sale I know it wasn't her doing. Now I'm recommending the dealer rather than telling others they should stay away. The bike runs like brand new! Thank you all for your input and support. And yes, I did let them know how many of you were watching.
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Congrats on that great news! Looks like your patience was rewarded! And nice that you are confident enough to pass along their name with good references. I am sure they will see a surge in business as people go just to check out such a reputable dealership. But best of all, you're back on the highway! Ride safe and keep smilin'..... Nice to see the good guy win once in a while!!!!
 
Very glad to hear this outcome :)

It makes me smile to know there are still companies that will stand up and do what is right.
 
I glad to hear you got it fixed. I am also surprised to hear the dealer was Kellys House of Harley Davidson. I bought my bike there this past summer and when I got it home it was leaking oil. I brought it back the next Saturday and they fixed it no questions asked. Great dealership and service.
 
I'm glad it was resolved to your satisfaction but I'm not sure how great the dealer is. The situation for you was a slam dunk, so they were looking at 3x the damages which I think you said the bike was around $30k so that's $90k there, plus legal fees then there are EPA and perhaps DOT fines, which could be massive, not to mention the real possibility that the state might yank their dealer license. Also, unless the dealer is putting the bike back into street legal config, they are still breaking the law as are you.

There's good on its own, then there is good with a gun pointed at the head.
 
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