My apologies for taking so long to respond. Work has been hectic. Anyway.... First I would like to say that the customer service from Supershox is SUPERB. Since I ordered direct from the manufacturer, mine we made to order. The owner and CEO, Brian Goscinski emailed me directly. I told him that I have a 2016 Roadglide Special, and that the roads here in Europe are quite bad. He emailed me back, and this is a copy and paste of his email: ""Super Shox are a great value for a 100% Made In America shock with race quality internal components that are backed by a lifetime guarantee. We are so confident in our product that we offer a 30 - day money back guarantee! To get a set of Super Shox today you can contact one of our dealers listed at http://supershox.com/motorcycle-shocks-for-harley-davidson/where-to-buy/ or by calling us direct at 847-548-SHOX (7469) to place your order. There are two options for you The best option is the Premium Series 14" shock with 3-1/2" of travel which comes with the SR1-1076-1 relocation mount to get the ride height to what a 12" shock would be. Ride quality and comfort is absolutely amazing with these shocks and the best choice for long distance touring solo or 2-up. Total cost is $800.00 for the complete package. A lower cost option would be the Premier Series mounts in the stock location and has a great ride. Small bumps in the road disappear and the big hits are greatly minimized, stability and control are much better giving you a greater sense of comfort. The cost for this set is $650.00 To get the most comfort and best ride the Premium is what you want. With the Premium Series you will not bottom out or feel little bumps in the road, they really are incredible shocks! The Premier Series has a great ride to just not as much travel. Either way the ride will be much better than what you have now it just comes down to cost vs the ultimate in ride quality? Thank you for your service, as a gesture of appreciation there is a $50.00 discount for you off the prices shown."" So I went with the Premium 14" setup. It took 2 weeks from the day I ordered to the day I received them. As you see in the last line of the email, he also cut me 50 dollars off for being active duty military. The shocks arrived packaged well plain packaging aside from a sticker on the box. Inside was of course the shocks, instructions, the relocation kit, and a nifty preload chart. took all of about 10 minutes to completely install. They are 14 inch shocks with a relocation kit, which is basicly a small chunk of metal that goes in place where the lower shock bolt originally sits, and sets the new lower bolt location about an inch and a half rearward. So its a 14 inch shock, that makes the bike sit at the stock height like the stock 12 inch shocks do, but now you get more travel out of the shock, so more bump eating goodness. Now the meat n taters: Just the way your bike rides on these shocks, set at the basic preload, is complete night and day. they are super cushy on the bumps, and still very responsive in curves. my bike just floats over the bumps and potholes in the road like nothing. cobblestone, which is everywhere here in Europe, is surprisingly smooth. Its almost like riding on a lounge chair lol. Once you dial these things in, they are absolutely perfect. One of the differences from the stock adjustables is that both shocks are fully adjustable, its not just one adjustable and the other a follower, not these both adjust. You can also notice a difference even at the half marks. I keep mine set at 3 for daily use. if I put some weight on the bike such as going to pick up some beer, bringing gear to work, etc, ill up it to 3.5. I haven't ridden 2 up yet so I can't yet speak on the feel or adjustments. These shocks make such a difference to the ride quality of the bike, that the stock front end suspension feels like crap to me. So now Ill need to find a front end replacement. Unfortunately, Supershox do not yet have a front end kit out. So I will be looking at others, but I can honestly say that these shocks change the ride quality so drastically it is insane. I will forever recommend these to anyone who asks. that's my review lol. I cannot speak enough good things about them. Seriously. They half the price of Legend or Ohlin, and better quality shock. These are SUPERB and I recommend you all buy them! throw those progressives, legends, ohlins in the TRASH!