They are awesome, and the customer service is the best. I actually bought mine in person while on a business trip and got a tour of the shop where they make them. My bike is on it every second I am not riding it. Finally, after about two years, the rubber pads started to wear out. I called them last week to see if I could BUY replacements. They sent me new rubber strips, the loctite glue they use, and instructions FOR FREE and I had it within a day or two. They didn't ask me when I bought it, how old it was or anything. Buy it.