well I bought my 09 Ultra used (and its been so snowy I dont have it home yet) so I got no luggage bags , no headset, no owners manual, no keys. The dealership replaced the keys and owners manual. I bought some unused liners from someone on the net and I bought a J&M headset. I have it installed in my helmet but have had no opportunity to try it....J&M does have a decent rep for their headsets and they offer a high output version for the radios on the Harley.
Phil