rough running engine
- Thread starter BobbyNova
- Start date
J
Jack Klarich
Guest
Glider talked about the injector wires in an older thread, bet that is the problem, check the wire harness and see if the wires are pinched try to wiggle the wires with bike running does it make a change?
J
Jack Klarich
Guest
See I told you Glider would have the answer:s
Thanks Glider& Jack.
This has been going on for 4 months and $500. Still under service contract and seems H-D stealers reluctant to get involved. Called customer service in Mil. and took bike to different dealer who had bike for three weeks and got it back the same and was told bike is fine and its my imagination. well two fairing mmounts and a primary leak later I think there is something wrong! By the way took bike to H-D sales in cleve,Oh and was charged $304 for them to check for loose compensator & flywheel runout, result was runout .003 and compensator ok. They replaced cam cover gasket. I thought you had to remove primary to get at compensator. Also dont you have to pull motor and put flywheel on stand?
This has been going on for 4 months and $500. Still under service contract and seems H-D stealers reluctant to get involved. Called customer service in Mil. and took bike to different dealer who had bike for three weeks and got it back the same and was told bike is fine and its my imagination. well two fairing mmounts and a primary leak later I think there is something wrong! By the way took bike to H-D sales in cleve,Oh and was charged $304 for them to check for loose compensator & flywheel runout, result was runout .003 and compensator ok. They replaced cam cover gasket. I thought you had to remove primary to get at compensator. Also dont you have to pull motor and put flywheel on stand?
J
Jack Klarich
Guest
Log a complaint with manager and The MOCO, that is baloney, techs should be user friendly as most are riders, if one of my techs at work treated a customer badly I would write him up maybe even fire him depending on how the situation went down
That is pretty sad when a tech chastises a customer, if he pulled the proper cover, it should have been on the bill...shame on him. Now the question is whether the work was done which should be brought up with the Service Manager or Owner. Good call Jack...bad customer service is just that simple.
With the economy the way it is and more dealer closings, the owner needs to be made aware of this type of employee behavior. If you get the same type of response from the owner or worse yet no response the MOCO needs to be written to. I know a phone call is easier but a well written letter will have to be acknowledged. If you write the MOCO be sure to send a courtesy copy to the dealer.