Reason is the visit to mine to collect my Ultra after it's first 1000 mile service. I had given them a list of things I was not happy with and needed correcting Rust on the exhaust Rust on the engine guards Rust on the guards around the panniers Crackle on the radio wrong colour on the vehicle reg. docs. Area of thin paint in the engine housing. Engine overheating When I came to collect the bike the reply to whether things had been corrected were like this. The rust on the exhaust is not rust but DUST We have cleaned the rust of the panier guards We checked the crackle on the radio and find it acceptable Don't worry about the wrong colour on the docs. It takes a long time for the paint to start flaking We have put in synthetic oil ( and here's the bill for doing that) You noticed I left out the engine guard reply. I kept the best for last. A comment was written on the engineers report about that and it reads like this: Rust on the engine guards is visible and I advise replacing the guards with new ones. OK I said, so this has been done? No said the shop assistant... We were not sure if this was what you wanted.anic I spent $30,000.00 on a new bike, have rust within 4 weeks and they didn't know if I wanted to get it sorted:mgun The fact that the 2 months wait before I got my bike should have been a warning. A complaints letter to HD UK will now be send.