Let's get the forum's opinion here...
2008 Road King, 16k miles.
Long story short, riding along the Florida Turnpike, I suddenly lose acceleration. Motor running fine, clutch engaging, nothing. I have it towed to a dealership which after 4 days tells me the IDS is bad. Every bolt holding it to the hub sheared. Completely destroyed itself. I waited a week for Harley to ship a new one from the factory, replaced under warranty.
When I go to pick up the bike, the rear tire and brakes had been replaced, a service I had specifically told the dealership NOT to perform.
At this point, expecting to pick up my bike, 100 miles from home, for a no-charge warranty service, I'm now looking at a $400 bill for services I had instructed the dealership NOT to perform, as well as the tow, which I believe should have been covered under warranty as it was a warrantied part that failed, requiring tow.
I bought my bike new and every little bit of extra coverage that goes with it. They refused to pay for the tow, I had to max out a credit card to get my bike out of the shop.
I now learned that with my free HOG membership that comes with the purchase of a new bike, I'm entitled to a $100 tow per year. I'm going after Harley for this now...
What really bothers me is the fact that the tire was genuinely worn, but only had 4,000 miles on it. I am of the opinion that it was the rear tire not engaging properly with the IDS that caused this premature wear, therefore I should be entitled to warranty coverage on that tire.
The fact that the IDS fell apart like it did is ridiculous. The wrong grade of steel was used for the bolts. The service manager told me he had seen this before. Yet there is no recall issued. Harley knows this is an issue, '09 model touring bikes have the IDS as an integral piece of the rear wheel.
Basically, I was (EDIT). Any thoughts?
Please read and understand the info in this link...
2008 Road King, 16k miles.
Long story short, riding along the Florida Turnpike, I suddenly lose acceleration. Motor running fine, clutch engaging, nothing. I have it towed to a dealership which after 4 days tells me the IDS is bad. Every bolt holding it to the hub sheared. Completely destroyed itself. I waited a week for Harley to ship a new one from the factory, replaced under warranty.
When I go to pick up the bike, the rear tire and brakes had been replaced, a service I had specifically told the dealership NOT to perform.
At this point, expecting to pick up my bike, 100 miles from home, for a no-charge warranty service, I'm now looking at a $400 bill for services I had instructed the dealership NOT to perform, as well as the tow, which I believe should have been covered under warranty as it was a warrantied part that failed, requiring tow.
I bought my bike new and every little bit of extra coverage that goes with it. They refused to pay for the tow, I had to max out a credit card to get my bike out of the shop.
I now learned that with my free HOG membership that comes with the purchase of a new bike, I'm entitled to a $100 tow per year. I'm going after Harley for this now...
What really bothers me is the fact that the tire was genuinely worn, but only had 4,000 miles on it. I am of the opinion that it was the rear tire not engaging properly with the IDS that caused this premature wear, therefore I should be entitled to warranty coverage on that tire.
The fact that the IDS fell apart like it did is ridiculous. The wrong grade of steel was used for the bolts. The service manager told me he had seen this before. Yet there is no recall issued. Harley knows this is an issue, '09 model touring bikes have the IDS as an integral piece of the rear wheel.
Basically, I was (EDIT). Any thoughts?
Please read and understand the info in this link...
Last edited by a moderator:
