If I owned Cardo Scala Rider, and a customer wrote to say that he just received his brand new Q2 multiset, opened the box, installed the helmet parts while the two units were charging, only to find that one of the units is dead/faulty and would not take a charge or operate in any manner, I would have written back or called to say that another unit was 'on it's way'.
I wouldn't have waited two days before sending an email with a RMA #, have the guy spend his time and money sending the unit in to be 'evaluated'...then, not respond to the guy in any way. So far, I have a few hundred dollars worth of nothing...Just sayin'. It's not the way I'd handle a customer of my product.
I wouldn't have waited two days before sending an email with a RMA #, have the guy spend his time and money sending the unit in to be 'evaluated'...then, not respond to the guy in any way. So far, I have a few hundred dollars worth of nothing...Just sayin'. It's not the way I'd handle a customer of my product.