What's up with the anti-dealership rants around here?maybe I'll just go and hide in my dyno cell.
Nothing against you personally Fisher. I have just not found a dealer after trying quite a few locally that know what they are doing or do what they should do and do it right without making an issue out of it.
They are all interested in their bottom line and not interested in doing the job at hand or doing it properly I have found, there sloppy when it comes to doing a job and really don't care about someone else's ride.. They are careless and have scratched a couple my bikes on a few occasions when they were in for a warranty covered repair. They eventually made good on the damage but what I had to go through to get it done really wasn't worth it.
I bought a WG back a few years that they scratched the primary cover and the windshield and after a stink about it, they changed it.
Well to make a long story short, they replaced the cover with the wrong cover that had the larger starter jsackshaft bushing and soon after the jackshaft let loose and ended up doing a bit of damage in the primary.
Then there was the RK and the steering head bearings needed to be adjusted so I thought what the heck, it's under warranty so I made an appointment to let them do it and waited around as agreed. After hanging around for an hour and a half, I was told it was done and rode off out of the lot. The first bump I went over the knocking was still there, so I brought it home and did it myself. There wasn't a finger print on the bike when I got it back so I can assure you if you knew this dealer that they didn't even go near the bike.
Upon calling the dealer the next day, I was asked If I had the invoice number by the service manager who was off the day the bike was in there and gave him the number. He looked it up in the computer and found that the invoice had been deleted 10 minutes after it was entered. Needles to say the asst service manager no longer works there now. Seems he did this to a few customers and was relieved of his position and job three days later.
Then there was the time when I changed the TPS/throttle setting to raise the idle just a tad and messed it up in the TPS setting causing a trouble light. I took it in and explained what I had done and wanted them to reset the TPS value to the factory setting . They started off by telling me that they had no info on that setting or the value of it but they were kind enough to lighten me of $114 for the job finally because they had to use the digital tech to adjust it and when I returned home with the bike, I checked the volts at the TPS with a DVOM and it was exactly where it was before the visit. Nothing had been done at all except for lightening my wallet.
I called the owner and explained what had happened and he told me to bring it back and they will make it right. When I returned, the service manager that did the job told me to just ride the (self edit) bike. Nice way to do business. Anyone that knows these bikes knows that the proper TPS setting is necessary for the ECM to give the proper parameters for other systems. I stood there this time and watched him do the adjustment with the dig tech. I could have returned it to the .41 volts with the DVOM but wanted to be assured that the idle was corrected also while they were hooked to the bike, something as you know can only be done using the digital tech.
As you can see, I have very good reasons to rant about the dealers and their lack of quality work as well as non professional mechanics doing shoddy work.
That's why I do my own work and will not return to a dealer/stealer unless it is a warranty item.
I'd be the first to give kudos to a dealer that was worth a pound of salt, but to date I haven't found one yet.
There's been many other issues too where there have been pure garbage answers in reply to a problem that only goes to prove what idiots most of these dealers and personnel are.
How about a factory oil that "changes" into a high detergent oil at 500 miles and I will do damage to my engine by draining it a 100 miles and replacing it????? Sound right to you?????
Then there was the time when the dealer finally replaced the part they damaged on one of my previous bikes and in doing so chewed up every fastener that they removed to the point of looking like they used pliers to remove them. Is this SOP on a new bike to make it look like it was 10 years old???
They eventually replaced the fasteners and agreed that it was a sloppy job.
I could go on and on with many more instances of poor quality work and dealers firsthand but why bore anyone here with this nonsense.
