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My 2003 HD Touring Models Electrical Diagnostic Manual has a section in it (Section 6) called "Premium Sound". The TOC for that section has a lot of troubleshooting of various problems associated with the sound system including those you identified in your post.

The P/N for my manual is 99497-03. I would bet the one your your year is 99497-05.

To my knowledge, this is as close as you can find to a technical owners manual for the sound system. The Bike Owners Manual will cover the general operating instructions for turning the sound system on, changing channels, etc., but will not have an significant troubleshooting procedures.

I would suggest going to Newcastle HD or Boardtracker HD and order an Electrical Diagnostic Manual for your bike. Both of those dealers have good prices.

Cheers,

TQ
 
Look in the self help section I think I put a PDF there
 
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