It must just be hit and miss then with adjusters or regions.
The Progressive guy for boats and bikes is the same and from a Special Investigation Department. In defense of Progressive the adjuster's boss called me after 5 weeks and blamed that guy for dropping the ball. It was just funny that while at the bike shop, the shop owner and I were talking about a custom in the back and he was bitcchhing about the slow insurance company, I guessed Progressive and was right and shared my story with him.
I had a customer with Nationwide last year who had a $9600 claim. Their adjuster came out, looked at the boat and my estimate and wrote the owner a check right there, less his $500 deductible.
I guess all companies have good and bad stories. In my area, I would stay away from Progressive.